Terms and conditions

1. Identity

2. Scope

These terms and conditions apply to appointments and agreements between INFINIVERSE and clients for the sessions, readings, guidance and memberships offered.

Before a service is booked, the client is given the opportunity to read these terms.

Mandatory statutory consumer rights always continue to apply.

3. Nature of the guidance

INFINIVERSE offers intuitive and spiritual guidance focused on reflection, awareness and personal development.

Tarot, Oracle and intuitive guidance are used as tools to bring patterns, influences, points of attention and possible perspectives into view.

The guidance does not constitute medical, psychological, psychiatric, legal or financial advice and does not replace qualified professional care.

INFINIVERSE does not guarantee any specific outcome or fixed future event. The client remains responsible for their own choices and decisions.

4. Booking and agreement

An appointment or service is final once it has been confirmed between INFINIVERSE and the client.

For services delivered through WhatsApp, the full price must be paid in advance.

For personal face-to-face sessions, the full price must be paid no later than the start of the session.

The current price and content of each service are communicated to the client before the agreement is entered into.

5. Payment methods

Depending on the service and situation, payment can be made by:

• bank transfer;
• Payconiq;
• cash payment at a personal session.

The Soul Guidance Membership is paid in full in advance.

6. WhatsApp Readings

For a WhatsApp Reading, INFINIVERSE starts the work once payment has been received, the necessary information is available and the confirmations required for performance have been received.

In principle, the reading is delivered no later than 48 hours after receipt of payment and the required confirmations, unless a different time has been expressly agreed in advance.

The method of delivery depends on the chosen service and is described on the website or at the time of booking.

7. Face-to-face sessions — cancelling and rescheduling

A personal session can be cancelled or rescheduled free of charge up to 48 hours before the agreed time.

In the event of cancellation less than 48 hours before the appointment, or if the client does not attend without notice, INFINIVERSE may charge a fee of 50% of the agreed price or, if already paid in advance, retain 50% of the amount paid, insofar as permitted by law.

If INFINIVERSE itself has to cancel an appointment, the client may choose between rescheduling the appointment free of charge or a refund of the amount already paid for the session that did not take place.

8. Arriving late

If a client arrives late, the session may — where the schedule requires — end at the originally agreed time.

INFINIVERSE tries, within reasonable limits, to take unforeseen circumstances into account.

9. Soul Guidance Membership

The Soul Guidance Membership has a term of 12 months and is paid in full in advance.

The content, availability and included guidance are as described in the offer that applies when the membership is entered into.

The agreed term does not affect the statutory rights the client has as a consumer, including the right of withdrawal where it applies by law.

10. Right of withdrawal for distance contracts

When a consumer concludes a distance contract with INFINIVERSE within an organised system for distance services, the consumer in principle has a statutory withdrawal period of 14 calendar days, subject to statutory exceptions.

The consumer does not need to give a reason.

If the consumer wishes the service to begin during the withdrawal period, they must expressly request this from INFINIVERSE.

If the service is fully performed within the withdrawal period after the consumer has expressly requested early performance and has acknowledged that the right of withdrawal is lost once the service has been fully performed, the right of withdrawal may lapse in accordance with the applicable legislation.

If the consumer withdraws during the withdrawal period after performance has already begun at their express request, an amount may be due that is proportionate to the part of the service already performed.

11. Exercising the right of withdrawal

Where the statutory right of withdrawal applies, the consumer can inform INFINIVERSE of their decision to withdraw from the agreement within the applicable period.

This can be done in writing, for example via:
info@infiniverse.be

The consumer does not need to give reasons for their decision.

The consumer may also use the Model withdrawal form for this purpose.

The consumer is not obliged to use this form.

12. Minors

Guidance for minors only takes place when it is appropriate for their age and situation, and with the consent and involvement of a parent or legal guardian.

INFINIVERSE may ask for additional consultation beforehand to assess whether the guidance offered is appropriate.

13. Personal data and confidentiality

Personal data is handled in accordance with the INFINIVERSE Privacy policy.

The client decides which personal information they wish to share during the guidance.

Where special categories of personal data are processed, explicit consent is requested where legally required.

14. Force majeure

If a session cannot take place due to circumstances beyond the reasonable control of INFINIVERSE, a suitable new time is sought together with the client.

If performance is no longer reasonably possible, the statutory and contractual rights of both parties are respected.

15. Complaints

A question or complaint about a service can be sent to:
info@infiniverse.be

INFINIVERSE tries in the first instance to resolve complaints directly and reasonably with the client.

Consumers' statutory rights to turn to the competent dispute resolution bodies or courts remain unaffected.

16. Applicable law

Agreements with INFINIVERSE are governed by Belgian law, without prejudice to mandatory consumer protection that applies to the client.