Privacy policy

1. Who is responsible for your personal data?

The data controller is:

2. Which personal data may be processed?

Depending on how you get in touch or receive guidance, INFINIVERSE may process the following data, among other things:

• name;
• email address;
• mobile phone number;
• necessary invoicing and administrative details;
• WhatsApp messages and other communication;
• written readings;
• videos made as part of a reading;
• information you voluntarily share yourself about your question, personal situation or guidance.

For face-to-face sessions, separate personal client notes are not kept as standard.

3. Why is your data processed?

Personal data may be processed in order to:

• answer your questions;
• organise appointments and sessions;
• provide the guidance you have requested;
• prepare readings and deliver them to you;
• communicate with you before, during and after the guidance;
• process invoices and administration;
• comply with legal, accounting and tax obligations;
• handle questions or disputes afterwards where necessary.

Processing always takes place on an appropriate legal basis, for example because it is necessary to handle your request or perform a contract, to comply with a legal obligation or, where required, on the basis of your consent.

4. Personal and sensitive information

During spiritual or intuitive guidance you may share personal information of your own accord.

Under the GDPR, some information may fall within special categories of personal data, for example information about health, religious or philosophical beliefs or sex life.

INFINIVERSE asks you to share only information that you yourself consider relevant to your guidance.

Where processing of special categories of personal data becomes necessary because you share it voluntarily as part of the guidance, your explicit consent is requested where required.

You may withdraw that consent later. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. WhatsApp, email and Instagram

The website contains ordinary links to WhatsApp and Instagram and an email link. No social media plugins are loaded and no personal data is automatically sent to these platforms through the website.

When you click an external link yourself or get in touch through an external service, the privacy policy of that provider also applies.

WhatsApp communication that forms part of your guidance may be kept by INFINIVERSE as described below.

6. Readings and storage

Written readings and associated videos may be stored by INFINIVERSE on secured computer, phone and/or cloud storage.

This data is used solely for the guidance, follow-up and related purposes for which it was collected.

7. Retention periods

WhatsApp conversations and personal readings are, in principle, kept for a maximum of 12 months after the last contact or the end of the guidance.

After that they are deleted, unless there is another valid or legal reason to keep certain data for longer.

For a long-term guidance programme, such as the Soul Guidance Membership, this period starts at the end of the guidance.

Administrative, accounting and tax data is kept for the applicable statutory retention periods.

If you ask for deletion earlier, your request is assessed in accordance with the GDPR and any legal retention obligations.

8. With whom is data shared?

INFINIVERSE does not sell your personal data.

Data is only shared where this is necessary for running the business, for the communication service you use, or to comply with legal obligations.

This may include, for example, necessary IT, cloud, communication, accounting or administrative service providers.

9. Security

INFINIVERSE takes reasonable technical and organisational measures to protect personal data against loss, unauthorised access, misuse or unwanted disclosure.

No digital communication or storage system can guarantee absolute security.

10. Your rights

Depending on the circumstances, under the GDPR you have the right, among others, to:

• receive information about the processing of your personal data;
• access your personal data;
• have inaccurate data corrected;
• have data erased;
• have processing restricted;
• object to certain processing;
• have your data transferred in certain cases;
• withdraw consent you have given.

Some rights are not absolute. A legal obligation may, for example, require certain administrative data to be kept.

To make a request, you can get in touch via info@infiniverse.be.

You also have the right to lodge a complaint with the competent data protection authority.

11. Website, cookies and browser storage

The INFINIVERSE website currently uses no tracking, analytics, advertising or marketing cookies.

The website only uses temporary functional browser storage to technically restore the scroll position while navigating.

More information can be found in the Cookie and storage policy.

12. Changes

This privacy policy may be updated when the services, the technical operation of the website or the applicable regulations change.

The most recent version is always published on the website.